![]() ![]() ![]() Open a command prompt and run the following command to disable logging: Once finished, the path to the file will be displayed in your terminal session, and a Finder window will appear, displaying the directory /private/tmp/ and the sysdiagnose file there will look similar to this: falconctl_diagnose_4APo7TWJ.tgzĪttach the this file that appears in /private/tmp/ to your Support case.Ĭollecting Diagnostic logs from your Windows Endpoint: This process can take 10 minutes to complete. You will get a status bar in the terminal while the diagnostic is performed. To use it, you'll need sudo access on the Mac host, and from a terminal, simply enter the command:įalcon Sensor for Mac 6.11 and above: sudo /Applications/Falcon.app/Contents/Resources/falconctl diagnoseįalcon Sensor for Mac 5.41 and below: sudo /Library/CS/falconctl diagnose The Falcon Sensor for Mac has a built-in diagnostic tool, and its functionality includes generating a sysdiagnose output that you can then supply to Support when investigating sensor issues. How do I collect diagnostic logs for my Mac or Windows Endpoints? EnvironmentĬollecting Diagnostic logs from your Mac Endpoint:
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